Shipping policy

At Mavie Rae, we strive to provide our customers with the best possible experience when it comes to shipping their orders. To that end, we have partnered with Australia Post to offer reliable, affordable shipping options for all of our products.

Shipping Rates

Our shipping rates are calculated based on the weight and size of your order, as well as the destination. You can view the exact shipping cost for your order during the checkout process.

Shipping Times

We aim to process all orders within 1-2 business days. Once your order has been shipped, you will receive a tracking number via email, which you can use to track your package on the Australia Post website.

Shipping times will vary depending on your location, but generally, delivery can be expected within 2-7 business days within Australia. International shipping times will depend on the destination country and can range from 5-15 business days. Please note that during peak periods or public holidays, shipping times may be delayed.

International Shipping

We offer international shipping to select countries. International shipping rates and estimated delivery times will be calculated during the checkout process based on your location.

Please note that international customers are responsible for any customs or import duties that may be charged by their country's customs department. We are not responsible for any additional fees or delays that may occur as a result of customs processing.

Shipping Insurance

All orders are shipped with basic insurance coverage. If you would like to purchase additional insurance coverage for your order, please contact us prior to placing your order to arrange this.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, which you can use to track your package on the Australia Post website. If you have any issues with tracking your order, please contact us and we will do our best to assist you.

Shipping Restrictions

Some products may be subject to shipping restrictions due to their size, weight, or nature. We will notify you if your order is subject to any shipping restrictions.

Returns and Exchanges

If you receive a damaged or defective product, please contact us within 30 days of receiving your order to arrange a return or exchange. Please note that shipping costs for returns and exchanges will be the responsibility of the customer, unless the product was damaged or defective.

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at info.mavierae@gmail.com